Patient Check-In

     When you arrive at our facility, please check in with a receptionist. As a new patient you will be greeted at the reception desk and asked to complete several forms to establish your record. In order to do this, please bring:

    Your insurance card
    The address of your insurance company
    Any Workers Compensation information, if it applies to you

    Past hospitalization and surgeries
    Family medical history
    All medicines being taken
    A record of all immunizations

Please tell the receptionist at the time you register whether or not you wish to have previous medical records transferred. If so, you will be asked to complete a transfer form.

     We operate by appointment only. The patient support center will ask about the nature of your problem, in order to allow enough time for your appointment. In some cases, you may be asked to speak with a nurse who will determine appropriate services.
     If you are unable to keep your appointment, or will arrive late, please call the office at least two hours in advance of your scheduled appointment at 872-3800.
     This courtesy allows us to provide service to other patients. The Center has a "NO SHOW" policy for repeated broken appointments that have not been cancelled. After repeated failures to keep or cancel an appointment, a patient will have their service discontinued so that others may be better served.

Confidentiality

     The Faculty utilizes a closed circuit television system in a highly confidential manner as a part of resident training. You will be asked to sign a form consenting to the use of the system during your visit. If you have any concerns about this aspect of the program, please talk to a member of the staff.
     Your care is strickly private. No information regarding your care will be given without permission, except when required by law.

    Please contact the pharmacy of your choice for refills. Ask the pharmacy to contact us for physician approval of your refills. The SIU nurse may be contacted between 8:30 a.m. and 4 p.m. for refill assistance. A 48-hour notice for medication refills will be required. Authorization for refills is not available during non-office hours.

Electronic Health Record (EHR)

     On July 1st, 2012, SIU HealthCare will upgrade to a new computer system which is designed to provide an easier and faster way to submit insurance claims on your behalf, assist in maintaining accurate information about you and your insurance, and provide SIU HealthCare with a more efficient and effective scheduling and billing system.

Due to the upgrade, our registration process is changing. So, there may be delays and special requests for information when you check-in. Thank you for your patience.