When you arrive at our facility, please check in with a receptionist. As a new patient you will be greeted at the reception desk and asked to complete several forms to establish your record. In order to do this, please bring:
Please tell the receptionist at the time you register whether or not you wish to have previous medical records transferred. If so, you will be asked to complete a transfer form.
Billing, Insurance, and Collections
You are expected to make payment at the time that services are provided.
If you have insurance coverage, you are still required to pay any copayment amount at each visit. Our insurance specialists will bill for Medicare, Medicaid, Decatur Township, HMO, and other insurance coverage. We will be happy to assist you with any insurance claim questions.
For those patients who are self-pay or who have insurances that do not cover office visits, payment is due in full at time of service.
For your convenience, copayments and balances due can be made in our office. We will gladly accept cash, checks, Visa, MasterCard or Discover.
Our insurance policy requires a personal payment each month on outstanding accounts. In case of non-payment, patients are given adequate time and notice to settle their account, but our office strictly adheres to an established collection procedure. Delinquent accounts are turned over to a collection agency and service can be permanently terminated.
We operate by appointment only. Our team will ask about the nature of your problem, in order to allow enough time for your appointment. In some cases, you may be asked to speak with a nurse who will determine appropriate services.
If you are unable to keep your appointment, or will arrive late, please call the office at least two hours in advance of your scheduled appointment at (217) 872-3800.
This courtesy allows us to provide service to other patients. The practice has a "NO SHOW" policy for repeated broken appointments that have not been cancelled. After repeated failures to keep or cancel an appointment, a patient may have their service discontinued so that others may be better served.
Please contact the pharmacy of your choice for refills. Ask the pharmacy to contact us for physician approval of your refills. The SIU nurse may be contacted between 8:30 a.m. and 4 p.m. for refill assistance. A 48-hour notice for medication refills will be required. Authorization for refills is not available during non-office hours.
Controlled substance refills will not be completed on Fridays.
Electronic Health Record (EHR)
The EMR system is important to both the SIU School of Medicine and SIU HealthCare. In addition to patient care needs, the needs of student and resident education, continuing education, research, creative professional activities, administration, compliance and security will all be at the forefront during this transition.
A website of the US Department of Health and Human Servies that describes the most common healthcare issues for all ages. This website also provides guidlines on diet, physical activity and prevention topics.
A government website managed by the US Department of Health and Human Services detailing information about flu prevention, symptoms and treatment.
A website of the US Department of Health and Human Services regarding insurance options, the Affordable Care Act, and the prevention programs covered by health care plans.
"This website is brought to you by the Immunization Action Coalition, a national leader in immunization education. For parents and people of all ages, it provides timely, accurate, and proven information about vaccines and the diseases they prevent."
Check out FamilyDoctor.org.
A website sponsored by the American Academy of Family Physicians that offers patient education topics including heathcare management, drug information, and health tools.
Hours of Operation
Mon - Thu
8:00 a.m. - 12:00 p.m. &
1:00 p.m. - 5:00 p.m.
2:00 p.m. - 4:30 p.m.
Same day appointments are frequently available. Please call our office
Upcoming Clinic Closures
September 5 (Labor Day)
November 11 (Veterans' Day)
November 24 (Thanksgiving Day)
November 25 (Thanksgiving Holiday)
December 26 (Christmas Holiday)
January 2 (New Year's Holiday)
January 16 (Martin Luther King Day)
May 29 (Memorial Day )
Emergency after the clinic is closed?
The SIU on-call physician may be reached at (217) 872-3800. SIU physicians are on-call 24 hours a day, 7 days a week, for our patients with an urgent medical problem. An SIU physician will return your call within 20 minutes.
If you are directed to go to the Emergency Room, please let the ER know that you are an SIU patient and to notify an SIU physician that you have arrived.
If you are interested in joining the SIU team, please visit our Jobs website.