When you arrive at our facility, please check in with a receptionist. As a new patient you will be greeted at the reception desk and asked to complete several forms to establish your record. In order to do this, please bring:
Please tell the receptionist at the time you register whether or not you wish to have previous medical records transferred. If so, you will be asked to complete a transfer form.
The Faculty utilizes a closed circuit television system in a highly confidential manner as a part of resident training. You will be asked to sign a form consenting to the use of the system during your visit. If you have any concerns about this aspect of the program, please talk to a member of the staff.
Your care is strickly private. No information regarding your care will be given without permission, except when required by law.
Billing, Insurance, and Collections
You are expected to make payment at the time that services are provided.
If you have insurance coverage, you are still required to pay any copayment amount at each visit. Our insurance specialists will bill for Medicare, Department of Healthcare and Family Services, Decatur Township, HMO, and other insurance coverage. We will be happy to assist you with any insurance claim questions.
For those patients who are self-pay or who have insurances that do not cover office visits, payment is due in full at time of service.
For your convenience, copayments and balances due can be made in our office. We will gladly accept cash, checks, Visa, MasterCard or Discover.
Our insurance policy requires a personal payment each month on outstanding accounts. In case of non-payment, patients are given adequate time and notice to settle their account, but our office strictly adheres to an established collection procedure. Delinquent accounts are turned over to a collection agency and service can be permanently terminated.
We operate by appointment only. The care coordination team will ask about the nature of your problem, in order to allow enough time for your appointment. In some cases, you may be asked to speak with a nurse who will determine appropriate services.
If you are unable to keep your appointment, or will arrive late, please call the office at least two hours in advance of your scheduled appointment at 872-3800.
This courtesy allows us to provide service to other patients. The practice has a "NO SHOW" policy for repeated broken appointments that have not been cancelled. After repeated failures to keep or cancel an appointment, a patient will have their service discontinued so that others may be better served.
Please contact the pharmacy of your choice for refills. Ask the pharmacy to contact us for physician approval of your refills. The SIU nurse may be contacted between 8:30 a.m. and 4 p.m. for refill assistance. A 48-hour notice for medication refills will be required. Authorization for refills is not available during non-office hours.
Controlled substance refills will not be completed on Fridays. Patients making a request on a Friday will be directed to call back on Monday.
Electronic Health Record (EHR)
The SIU HealthCare Board of Directors approved the recommendation of the SIU HC administration to convert our electronic Record from GE Centricity EMR to Allscripts 11.4.1 EMR. We will be partnering with Memorial Medical Center and Springfield Clinic to assist with the implementation and for ongoing support.
The EMR system is important to both the SIU School of Medicine and SIU HealthCare. In addition to patient care needs, the needs of student and resident education, continuing education, research, creative professional activities, administration, compliance and security will all be at the forefront during this transition.
SIU Family Physicians in Decatur has a tentative “Go Live” date with the new EMR set for September 1, 2015.
Due to the upgrade, our registration process is changing. So, there may be delays and special requests for information when you check-in. Thank you for your patience.
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Hours of Operation
Mon, Tue, Wed, Thu
8:00 a.m. - 12:00 p.m. & 1:00 p.m. - 5:00 p.m.
8:00 a.m. - 12:00 p.m. & 2:00 p.m. - 5:00 p.m.
Same day appointments are frequently available. Please call our office
Upcoming Clinic Closures
May 25th (Memorial Day)
July 3rd (Independence Day)
September 7th (Labor Day)
November 26th (Thanksgiving Day)
November 27th (Thanksgiving Holiday)
December 24th (Christmas Eve)
December 25th (Christmas Day)
December 28th (Christmas Holiday)
December 29th (Christmas Holiday)
December 30th (Christmas Holiday)
December 31st (New Year's Eve)
January 1st (New Year's Day)
Emergency after the clinic is closed?
The SIU on-call physician may be reached at (217) 872-3800. SIU physicians are on-call 24 hours a day, 7 days a week, for our patients with an urgent medical problem. An SIU physician will return your call within 20 minutes. Generally the after-hours service does not refill prescriptions.
If you are directed to go to the Emergency Room, please let the ER know that you are an SIU patient and to notify an SIU physician that you have arrived.
If you are interested in joining the SIU team, please visit our Jobs website.