If you have anything higher than 1.5 update 10 then your computer will have issue loading the Medical Records Tab.  If your computer does have a version high than 1.5 update 10:

1. Uninstall all versions higher and then install version 1.5 update 10
2. Install version 1.5 update 10 – Click Here

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If you are running Windows Vista operating system and Portal is not working please call DMH support @ 876-4510 and notify them that you are running Windows Vista and you can't access Portal. They have to make a change to allow this.