Patient Information

Patient Check-In

For every appointment, please check in at the reception desk when you arrive. 

Please bring:

  • Picture ID
  • Insurance Card
  • Your current medications in original containers
  • Your payment/copayment

Since we operate by appointment only, please call us at 217-872-3800 to schedule, cancel or reschedule an appointment.  If you are unable to keep your appointment please notify us 2 hours prior to your scheduled appointment time.  This courtesy allows us to provide service to others. 

After repeated broken appointments without being notified, we may discontinue your service so that others may be better served.

Billing, Insurance, and Collections

We accept most major insurances, including Medicare and Medicaid, but please contact your insurance company to determine if we accept your specific plan.

The Illinois Medicaid plans that we accept are:
Medicaid Illinois
Meridian Health
Blue Cross Community Family Health Plan
IliniCare Health

Payment is expected at the time of service; this includes copayments that insurance companies require us to collect at each visit.

For your convenience payments can be made in this office by cash, check, Visa, MasterCard or Discover.

A personal payment is required monthly on outstanding accounts.  Delinquent accounts will be turned over to a collection agency.

Financial Assistance

For more information on financial assistance, please see our Financial Assistance brochure.

Medication Refills

Please contact your pharmacy to request a refill on your medications and they will contact us for approval. 

A 48-hour notice is required for medication refills.

If you have questions about your medication refills, the SIU nurse may be contacted between 8:30am and 4:00pm for assistance.

Authorization for refills is NOT available during non-office hours.

Controlled substance refills will not be completed on Fridays. 


Hours of Operation


Upcoming Clinic Closures        


Monday - Friday
8am - 4:00pm

12:00pm - 1:00pm




    May 3

    May 27 (Memorial Day)

    June 28 (Closed @ Noon for the day)

    July 3 (Closed @ 5pm)

    July 4 (Independence Day)

    September 2 (Labor Day)

    November 11 (Veteran's Day)

    November 28 (Thanksgiving Day)

    November 29 (Thanksgiving Holiday)

    December 23 (closing @ 4:30pm)

    December 24 (Christmas Eve)

    December 25 (Christmas Day)

    December 31 (New Year's Eve)

    January 1, 2020 (New Year's Day)

    January 20 (Martin Luther King Day)


    May 25 (Memorial Day)

Same day appointments are frequently available. Please call our office.



Urgent problem after the clinic closed?

The SIU on-call physician may be reached (217-872-3800) after hours, 7 days a week, for urgent medical problems.  You can expect a call back within 20 minutes. 

If you are directed to go to the DMH Emergency Room, please let the ER know that you are an SIU patient when you arrive.