You are here

Dermatology Patient Information

Appointments / Cancellations

Telephone Calls / Prescription Refills

Payment, Bill & Insurance

Clinic Location

Services we provide

 

 

Appointments / Cancellations

If you are a new or established patient with the practice, you may call our appointment desk at 217-545-8000.  Our office hours are Monday through Friday, 8 a.m. - 4:30 p.m. We make every effort to schedule your appointment with the dermatologist with whom you've established care. We ask you to arrive 15 minutes early for your first appointment. If you are late for your appointment, you may be asked to wait until the end of the clinic in order to be seen or your appointment may need to be rescheduled. 

Please notify us as soon as possible if you must cancel your appointment.

If you require surgical treatment, the options will be discussed during the initial consultation, but a later appointment may be necessary to schedule adequate time for the procedure itself.

 

Telephone Calls / Prescription Refills

During office hours staff will take telephone messages. After a nurse has discussed the situation with one of the doctors, your call will be returned as soon as possible. We will try to contact you within 48 hours.

Some prescriptions may be refilled by phone at the discretion of the medical staff. For your safety, your care should be followed by the doctor at regular intervals while on medication. If you have not been seen by the doctor in the past year, the prescription will not be refilled. In the event of an emergency, please call the SIU answering service at 217-545-8000. The answering service will reach one of the doctors or you may go to the emergency room of your local hospital.

 

Payment, Bill & Insurance

Due to the increasing number of plan restrictions from managed care companies, it is your responsibility to know:

  • Your selected primary care doctor
  • The hospital approved by your plan
  • The laboratory and X-ray facility approved by your plan
  • Your co-payment amount

We ask for payment and/or co-payments at the time of service for office visits and procedures, unless you are covered by Medicare, an HMO, IDPA, Worker's Compensation, or a special agency. Laboratory tests will be billed at a later date. We accept cash, check,Visa, Mastercard, or Discover.

A statement will be sent to you each month for any unpaid balance on your account. As a special service to our patients, we will file primary insurance claims for you free of charge. Please bring the address of your primary and secondary insurance carriers with you to your appointment.

 

Clinic Location

The SIU Dermatology clinic is located in the SIU Clinics builing at 751 N. Rutledge, Room 2300, in Springfield, Illinois.

 

Services we provide