Here are some of our employees who have recently been 'caught in the act of excellence' by co-workers and customers:
| Dana Bankhead-Day, Surgery Clinic, "assisted a patient in findingthe supplies they needed for their newborn baby." |
| Stacey Wood, Internal Medicine Clinic, "showed teamwork and commitment by covering several additional clinics when other staff were out of the office." |
| Patty Drake, Pediatrics Clinic, "made sure a patient that lived 2 1/2 hours away was seen by the surgeon - this saved them another trip the following week." |
| Jokima Christison, Surgery Clinic, "went out of her way for an audiology patient by making numerous calls to find the correct equipment that the child needed." |
| Sally White, Surgery Clinic, "helped some patients understand the reason they had to wait longer than expected for their appointment." |
| Barbara Lokaitis, Neurology, "pitched in to help with clinic needs while we were short staffed." |
| Julie Rhodes, Residency Affairs and Monica Lederbrand, Pediatrics, "assisted a man who had fallen in the main hallway of the Pavilion." |
| Kati Johnson, Pediatrics Clinic, "provided her coworkers with some flashcards she had made for studying vaccines." |
| Dorothy Champion, Surgery Clinic, "helped a patient obtain a pre-op clearance appointment so they could have the surgery they needed." |
| Division of Urology at the Pavilion, "worked together to make arrangements for a patient and her daughter to get back to their home after the appointment. |
| Peggy Bergschneider, Rhonda Irwin, DeeAnn Scott, Kathy Norman, Phyllis Buchanan, Surgery Clinic, and Cheryl Haseley, Obstetrics and Gynecology, "temporarily assisted the call center by answering phones and scheduling appointments for their respective clinics." |
| Sharon Smith and Gary Puterbaugh, SIU HealthCare Information Systems, "drove to Psychiatry to help us answer our EHR questions." |
| Megan Porter, Surgery Clinic, "caught a scheduling error and called the affected patients to correct the issue." |
| Jessie Junker, M.D., Family and Community Medicine - Decatur, "willingly took calls for another physician who had a family emergency." |
| Nicole Nattier, Obstetrics and Gynecology Clinic, "found pictures that a patient had misplaced." |
| Joan White, Richard Wilson, Ivajean Mitchell, Angie Hale, Melissa Buchanan, and Lesley Barfield, Education and Curriculum, "provided assistance in completing a last minute overwhelming project for another coworker." |
| Mike Olinger, Capital Planning and Service Operations and Carol Phillips, Neurology Clinic, found and returned a lost ring to me." |
| Carol Gordon, Fran Kovach, Coley Cowan, and Rhona Kelley, Medical Library, "provided special Word and Excel training classes for our office to help us with the transition to Office 2007 this summer." |
| Barbara Lokaitis, Neurology, "understanding and patient, really cares about us and we look forward to our visits with her." |
| Angela Brooks, Family and Community Medicine - Decatur, "very caring and committed to helping us." |
| Leanne Unland, Obstetrics and Gynecology Clinic, "takes time out her busy schedule to help in anyway that she can." |
| Chris Mizer and Kyle Lamb, Capital Planning and Service Operations "did a terrific job working together to get the final product done within the deadline." |
| Krissa Yocum, Surgery Clinic " was instrumental in helping with the training of other medical assistant in the department." |
| Janet Ketchum, Jennifer Bartlett, and Heather Rogers, Surgery, "provided hands-on materials for the SIU Office of Technology Transfer booth at the Illinois State Fair." |
| Rochelle Pierson, Alice Havey and Kathryn Johnson, Pediatrics Clinic, "showed how working together works by assisting another department during a critical staffing shortage." |
| Corlyn Rutter and Pamela Lowry, Obstetrics and Gynecology Clinic, "assisted with the care of our diabetic patients." |
| Kathy Tebrugge and Paula Wilson, Surgery Clinic, "assisted a patient from their car to the clinic." |
| Tanya Wallbaum, Surgery, "attained a precert within 10 minutes so a surgery could take place as scheduled." |
| Judy Thompson and Bill Wiant, Laboratory Animal Medicine, "assisted me in changing a flat tire on my car over the lunch hour." |
| Judy Carter, Surgery, "during a recent remodel, insured everyone involved had phone service for the day by being prepared and asking all the right questions in advance." |
| Bob Gowin and Sean Trammell, Surgery, "reconnected all the computers, faxes and printers in a timely and friendly manner after several offices were carpeted." |
| Mike Harmony and Jim Grayson, Capital Planning and Service Operations, "worked diligently and in extremely hot conditions to prepare for the SCCI Butterfly release." |
| Bo Collins, Rich Weaver, Mike Olinger and John Melito, Capital Planning and Service Operations, "their quick response during a rain storm prevented a major disaster." |
| Amy Monahan and Ron Bowman, Information Resources, "fast, friendly and accurate in helping us with the network jack activations for our clinics." |
| Laura Daugherty, Family and Community Medicine - Decatur, "very efficient and timely when preparing an evaluation analysis for our clinic." |
| Brenda Marcum, Internal Medicine Clinic, "I was very sick and she was able to find an appointment for me to be seen that day. She is professional, courteous and dedicated to her job." |
| Jessica Davis, Surgery, "while we were short staffed, helped out at the front desk during a very busy time." |
| Lori Jackson, P & S Information Services, "does a great job teaching the EHR system to new employees." |
| Rob Deters and Trevor Jarvis, Research Services, "helped out the Department of Laboratory Animal Medicine when they were short staffed." |
| Carrie Broida, Obstetrics and Gynecology Clinic, "assisted a coworker, when they had an additional appointment during a busy clinic." |
| Shelley Marsaglia, Obstetrics and Gynecology Clinic, "showed her commitment to teamwork by assisting a coworker with a patient during her lunch hour." |
| Dave LeVault, Capital Planning and Service Operations, "when a patient was in the wrong location for her appointment, he escorted the patient to the clinic where her appointment was." |
| Barbara Lokaitis, Neurology, "rearranged her schedule to help out the research team." |
| Deb Broughton, Surgery Clinic, "shows compassion and provides quick follow up to her patients." |
| Chris Dickman, Jamie Law and Andy Wheeler, Capital Planning and Service Operations, "went out of there way to accommodate last minute changes during the Internal Medicine Clinic renovations." |
| Tim Shelabarger, Information Resources, "is helpful, patient and flexible in handling all phone line moves." |
| Diane Thompson, Surgery Clinic, "got a quick precert for a patient who needed a procedure." |
| Pam Michaud, Obstetrics and Gynecology, "when a coworker had a family emergency, she volunteered to work on her day off." |
| Cesar Argulles, M.D., Family and Community Medicine - Decatur, "made us feel welcome and my concerns were met with genuine compassion and kindness." |
| Rick Marcum, Capital Planning and Service Operations, "responded to an urgent housekeeping need with a positive attitude and willingness to help however possible." |
| Per Freitag, M.D., Surgery, "assisted me with a study by covering for me on a weekend. |
| Connie Willis, Surgery Clinic, "showed compassion and excellence to me by going above and beyond the call of duty." |
| Kelly McCann, Obstetrics and Gynecology Clinic, "remained calm and friendly despite being the only receptionist in a busy clinic." |
| Rainee Crowner, Family and Community Medicine - Decatur, "does an outstanding job of coordinating resident schedules, always keeping in mind the patient, the physician, our program and our staff." |
| Chris Mizer, Capital Planning and Service Operations, "completed an important printing order on the same day it was requested." |
| Marcia Blade, Family and Community Medicine - Decatur, "showed compassion by assisting a patient with completing their forms." |
| Charles Ellington, M.D., Family and Community Medicine - Decatur, "spent time with the nursing staff to show them how to utilize the EHR mor efficiently." |
| Greg Puckel, Capital Planning and Service Operations, "handles last minute printing request with skill and professionalism and always delivers." |
| Nysha Drennan, Neurology Clinic, "willingly assisted in covering for a co-worker while they were absent for an extended period." |
| Judy Armstrong, Physician and Surgeons Coding, "found an ICD9 code that was needed during EHR go live implementation." |
| Susan Johnson and Kirtana Waters, Family and Community Medicine - Decatur, "both were exceptional to me during my treatment." |
| Dr. Per Frietag, Surgery, "made me feel like a person, rather than just another patient." |
| Mary Mack, Internal Medicine Clinic, "rearranged her schedule to help cover the Bone Density Clinic. |
| Janice Herman, Surgery Clinic, "answers all questions and goes out of her way for customer service." |
| Sally White, Surgery Clinic, "is pleasant, caring and professional - made us feel like we had been a patient for a long time. |
| Charles Ellington, M.D., Family and Community Medicine - Decatur, "cares very deeply for his patients and has gone above and beyond the call of duty to care for me." |
| Heather Patton, Surgery Clinic, "helped answer my questions and was very nice." |
| Dawn Magelitz, Surgery Clinic, "located a wheelchair that had been missing for months." |
| Tina Hartwig and Stacey Etherton, Family and Community Medicine - Decatur, "handles challenges with ease and a smile." |
| Kirtana Watters, Family and Community Medicine - Decatur, "adapting and performing well with the implementation of the Wow project." |
| Jessie Junker, M.D., Family and Community Medicine - Decatur, "handles matters professionally and truly cares about her patients." |
| Angela Brooks, Family and Community Medicine - Decatur, "calmed me down when I was having blood drawn." |
| Tanya Wallbaum, Surgery Clinic, "was able to get a pre-certification done very quickly for a patient's procedure." |
| Christine Tomasko, Obstetrics and Gynecology Clinic, "very concerned and interested in my health and answered all my questions." |
| Rainee Crowner, Family and Community Medicine - Decatur, "has helped my family in many ways over the past several years and always has a warm smile and a kind word to say." |
| Ashley Voll, Family and Community Medicine - Decatur, "very helpful with referrals and researches and follows up as necessary." |
| Monica Schneider, Surgery, "showed compassion when she removed my cast in X-ray so that I wouldn't have to go to a different location." |
| Charles Ellington, M.D., Susan Klein, M.D., Cindy Coloni, Rochelle White and Susan Johnson, Family and Community Medicine - Decatur, "got me in to see the physician immediately when I came into the clinic with an urgent problem." |
| JoAnne Warner, Medical Library, "expedited my book order and kept me informed of the progress of the order." |
| Marilyn Pickrell, Surgery, "took on additional duties during a recent staff shortage." |
| Lynn Singleton and Gloria Yuncker, Information Resources, "covered the phones in the middle of the night while Memorial's phone system was being upgraded. |
| Amy Johnson, Comptroller, "provided me with the information I needed when I had a tax related question." |
| Anita Priester, Internal Medicine Clinic, "escorted a wheelchair bound patient to radiology when it was too far to walk for a family member with her." |
| Kelly Conrath, Pediatrics Clinic, "took on additional duties when she was the only one covering the specialty clinic." |
| Mike Groesch, Telehealth Network & Programs, "problem solved a new piece of equipment and made sure it was synching for various programs." |
| Liz Sanders, Family and Community Medicine - Springfield Clinic, "was kind to me when I was very ill and made sure all my new prescriptions got to the pharmacy stat." |
| Tiffany Whitaker, Surgery, "covered clinics for a week during a staff absence." |
| Linda Keehn, Internal Medicine, "very helpful in getting specific information needed to submit to insurance companies for reimbursement issues." |
| Monica Lederbrand, Pediatrics, "demonstrated flexibility and teamwork during several department transitions." |
| Monica Schneider, Surgery Clinic, "walked a family over to pre-admission when they were concerned about getting lost." |
| Brenda Harney, Pediatrics Clinic, "was diligent and persistent in working on a special project that ended up saving the department a lot of money." |
| Rainee Crowner, Family and Community Medicine - Decatur, "goes out of her way to ensure my daughter is comfortable during her appointments and makes sure she gets the care she needs." |
| Betty Ryan, Internal Medicine Clinic, "worked with a fellow employee in a different department to get a patient scheduled for an important appointment. |
| Stephanie Walston, Family and Community Medicine - Decatur, "was polite and patient in explaining insurance referrals to me." |
| Ruth Ann Born, Internal Medicine Clinic, "came to the aid of a patient in the waiting room who was needing help and waited with the patient until their ride came." |
| Rochelle White, Family and Community Medicine - Decatur, "always listens and is willing to help in any way." |
| Carol Forestier, Alzheimer Disease Center, "instrumentally planned, orchestrated and personally created a holiday luncheon to show her appreciation of or employee's dedication and assistance provided throughout the year." |
| Susan Johnson, Family and Community Medicine - Decatur, "thank you for the time and effort you spent with me. You are a credit to your profession besides being a sweet and special person." |
| David Allen, Information Resources, Glen Groesch, David White, Joshua Sarver and Deborah Seale, Telehealth, "came in on a holiday to make sure an important vidoconference was televised to rural communities as usual. Their efforts demonstrated their commitment to the saying 'the show must go on.' " |
| Angela Matson, Plastic Surgery Clinic, "helped out another area when there were absences." |
| Dawn Magelitz, Surgery Clinic, "stayed with a patient who was very ill until he was able to be admitted." |
| Janet Kararo, Surgery Clinic, "when new equipment was delivered, she insured it was unpacked, intact and accounted for." |
| Kim Colgan, Family and Community Medicine CORE, "showed initiative and ability under pressure when she arranged an important video conference at the last minute." |
| Susan Klug, SimmonsCooper Cancer Institute, "filled in by helping the Infusion center while another nurse was at an educational conference." |
| Michelle Pfeiffer, Obstetrics and Gynecology Clinic, "brought a coat to a coworker who had left it in the town where she lives." |
| Security, Capital Planning and Service Operations, "is always quick and kind to respond to all of the Medical Library's needs." |
| Rochelle White, and Dr. Mohammed Ansari, Family and Community Medicine - Decatur, "is always polite and helpful. They have helped me become a better me!" |
| Dr. Susan Klein, Family and Community Medicine - Decatur, "was patient and kind during my procedure." |
| Suzi Pokrzywinski, Surgery, "came to the aid of a little boy and his family when she found out they had a house fire - she ordered new hearing aids for him and even took up a collection for clothes and other necessities for the family." |
| William Griever, Surgery, "was very thorough during my appointment and since my visit have had no problems." |
| Chad Rankin, Capital Planning and Service Operations,"on an icy day he came to the External and Health Affairs building to spread salt so or employees would not slip in the parking lot." |
