Frequently Asked Questions
At SIU School of Medicine, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. As always, if you have any questions about the items below or any other topics concerning your health care, please ask your physician.
How do I make an appointment?
Answer: Please call 545-8507 with the following information
- Referring physician
- Reason for appointment (e.g. To establish care, second opinion, or a specific complaint)
- The referral number from your primary care physician or insurance company
If this is an emergency, please do not call for an appointment, rather go to the closest emergency room for care.
What can I expect for my first appointment?
Answer : Please plan to arrive at least fifteen minutes early for your first appointment. As a new patient, you will be greeted at the reception desk and asked a few questions so that we can establish your record. These questions will include your legal name, address and telephone number, date of birth, Social Security number, and employment and insurance information.
In order to complete the registration, you will need to bring:
- Your insurance card;
- The address of your insurance company;
- The referral number for your appointment, if it applies
- Any Worker's Compensation information, if it applies.
In addition, we ask that you bring medical records, x-rays, laboratory reports, and any prescriptions or over the counter medications you are taking. These will help us fully evaluate your medical history and condition.
Are medical students or residents involved in my appointment?
Answer : Because we are part of an academic medical center, in addition to the physician or health care professional, you may also be seen by a medical student, resident, or fellow. Students are college graduates in their third or fourth year of medical school training; a resident or fellow is a medical school graduate and a licensed physician in the state of Illinois who is seeking advanced training in internal medicine or one of its subspecialties. Your SIU faculty physician is your ultimate caregiver and is responsible for all decisions regarding your care.
What are your office hours?
Answer : Regular office hours are from 8:00 a.m. to 4:30 p.m. Monday through Friday.
For urgent appointments or if you can't get an appointment with your regular SIU physician, ask about our Team Care Clinics which are available Monday through Friday at three convenient times:
- 8:30 - Noon
- 1:30 - 4:30
For urgent needs at any other time, call (217) 545-8000
What happens if I cannot make my appointment?
Answer : Typically, we request at least 24 hours notification for cancellations. This policy allows us the opportunity to schedule another patient at your regular time who requests an urgent evaluation. We realize that emergencies arise from time to time and phone calls cannot be made. Please let us know if you were unable to make your appointment due to an emergency.
Due to a few patients, not keeping their appointments on a consistent basis we have established the following policy. If a patient fails to show for three appointments and does not notify us of their inability to make the appointment, we reserve the right to ask the patient to seek medical services from other physicians. Patients who fail to make an appointment will be notified of their missed appointment and reiterate this policy.
In which insurance plans do you participate?
How do I pay my bill?
Answer : Due to the increasing number of plan restrictions from managed care companies, it is your responsibility to know:
- Your selected primary care doctor
- The hospital approved by your plan
- The laboratory and x-ray facility approved by your plan
- Your co-payment amount
We ask for payment and/or co-payments at the time of service for office visits and procedures, unless you are covered by Medicare, an HMO, IDPA, Worker's Compensation, or a special agency. Laboratory tests will be billed at a later date. We accept cash, check, Visa, Mastercard, or Discover.
A statement will be sent to you each month for any unpaid balance on your account. As a special service to our patients, we will file primary insurance claims for you free of charge. Please bring the address of your primary and secondary insurance carriers with you to your appointment.
How do I get a medication refill?
Answer: Please contact our office 48 hours prior to the day you require the refill. In order to refill your medicine we will require
- The name and dose of the medication
- The name of your pharmacy
- The phone number of your pharmacy
If you have not had an appointment within the preceding six months, we typically will not call refills in without you being seen.
On weekends, due to covering physicians, we do not refill narcotics, stimulants or benzodiazepines (e.g. Valium, Ativan, Klonopin). Therefore, if you believe you will require a refill on these medicines before the weekend is over, you need to call the office by 3:00 p.m. Friday.