Troubleshooting

Search Returns a "Trillion" Documents

• You probably typed only one term, and it was pretty common. Think of some synonyms. Try adding at least two more specific terms to your string.

Search Returns Too Few Documents

• You're probably searching in the wrong place or your search is too narrow. Maybe you didn't configure your search correctly. Maybe the information you seek isn't on the web. Try omitting some of your search terms. Try your search on another engine, directory, people search, or specialty resource.

Search Returns a "404 -- File Not Found" Message

• This message tells you that the file you seek has been moved, removed, or renamed. Go back to the search engine and do a phrase search or a field search on the title. Try shortening the URL to see if the file might still be on the same server. Try your search on Google, which maintains cached copies of pages.

Search Returns a "Server Does Not Have A DNS Entry" Message

• This message tells you that your browser can't locate the server (i.e. the computer that hosts the web page). It could mean that the network is busy or that the server has been removed or taken down for maintenance. Check your spelling and try again later.

Search Returns a "Server Error" or "Server Is Busy" Message

• The server you are attempting to contact may be offline, may have crashed, or may be very busy. Try again later.

Search Can't Find the Home Page For a Well-Known Product or Organization

• Try guessing, experimenting with different top-level domain names if necessary. May organizations have their name, brief name, or acronym as their URL.