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Frequently Asked Questions


Application | Benefits | Civil Service Testing | Extra-Help (Temporary Staffing) | Interviewing


What score do I need to achieve in order to pass the exam and be placed on the active register?

 

A minimum score of 70 is needed to pass any examination, unless there is a screen-out element on the examination.

 What is a screen-out element?

A screen-out element is any piece of the exam that must be individually passed in order to pass the entire exam.  For example, the screen-out could be a pass or fail words per minute typing requirement.  Therefore, you would have to acheive an exam score of 70 or above AND pass the screen-out element(s) to pass the overall exam.

I am a veteran.  Can I receive additional points on my exam?

If you are a veteran and can supply the Office of Human Resources with a copy of your DD214 form or other appropriate documentation that shows your branch of service, dates of service and character of discharge, you may be eligible for additional points.  Veteran's preference points are only added to passing exam scores.

When and how will I be notified regarding the results of the examination?

You should be notified of the results of the examination by mail, to the latest address on file with the Office of Human Resources, within a week to ten days.

What is an employment register?

An employment register is simply a list of every candidate that has passed a civil service exam in order by numerical score.  Every Civil Service classification has a separate register.

How are individuals referred for interviews?

After you pass an exam your name will be placed on the active employment register for that job title, in order by score.  When there is a vacant position for a specific title, candidates are referred to the employing department for an interview, in order of their ranking.

If I am one of the candidates in highest standing on the register, how soon will I be contacted to interview?

The Office of Human Resources can not predict this; interview scheduling and hire decisions are at the discretion of the hiring department.

How long will my name remain on the active register?

Your score will remain active on the register as long as you continue to indicate that you are interested, providing that:  you respond to any notices regarding interviews by the stated deadline, there are no changes made to the examination or the minimum qualifications and you continue to inform Human Resources of your current address.  At the beginning of each calendar year the Office of Human Resources mails an annual Employment Interest letter to all individuals with active employment register scores.  If candidates would like their score(s) to remain on the employment register(s) for the new calendar year they need to return the letter and a newly completed Application for Civil Service Employment to the Office of Human Resources by the stated deadline. 

I received a letter in the mail saying that my name was removed from the register.  Can I be reinstated?

If you are removed from the employment register due to failure to respond to an interviewing notice or letter of interest, you may request in writing to be reinstated to the register within one year of the removal date.  The request should be sent directly to the Office of Human Resources at: P.O. Box 19601, Springfield, IL  62794-9601.

What is a rewrite

You may wish to retake an examination in an attempt to achieve a better overall score.  Thirty days following the initial date of exam, you may rewrite the exam.  You are allowed two additional rewrites per twelve-month period following the first rewrite.

Can I get a break down of my score?

Yes, you may contact the Office of Human Resources in order to find out what score you received on different parts of the examination.  However you will not be able to see your scored examination.

I am on the register.  Do I need to reapply when there is another opening in the same classification?

Once your name is active on the employment register you do not need to reapply for a future vacancy within the same classification.  The Office of Human Resources maintains  one employment register per classification title.  When there is a vacant position for a specific title, candidates are referred to the employing department for an interview, in order of their ranking.  The only time you would need to reapply to be considered for a current vacancy is if you wish to rewrite the examination to improve your score.

Last updated April 08, 2008


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