What to Expect

A.  What To Expect

Welcome to the neurosurgery clinic at SIU- SOM.  We offer comprehensive, neurosurgical health care for you and your family.  Please read the following information carefully for important information about your visit.

Neurosurgery patients are seen at:

Neurosurgery

SIU Surgical Clinics at St.John's
421 N. Ninth Street, Springfield

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B.  Prior to your first visit:
  1. Please complete the Patient Health History Intake Form (PDF).  If completing this form at the clinic before your visit, please arrive at least 30 minutes before appointment time.  You may bring the completed form with you or fax it to 217-545-9752.
   2.  Records relevant to the problem for which you are being seen.
   3.  Image studies (actual CD rom or x-ray films) completed within the last year, including interpretations.
 
Without this information, we may not be able to complete your evaluation and the provider may ask you to reschedule your appointment.

C.  Mailing Address

SIU Surgical Clinic at St. John’s
421 N. 9th Street
Springfield, IL 62794-9680

Phone: 217-545-8000
Fax: 217-545-9752

If you have been a patient at St. John’s Hospital or Memorial Medical Center in Springfield, those records are in our system and you do not need to obtain copies.  Please contact your referring provider’s office for instruction on how to release your medical information to us.

Insurance Filing Information and Patient referral

Please bring your insurance card to every appointment.  Co-pays, according to your insurance plan, are due at the time of service.
If your insurance requires a referral for coverage of medical services, please obtain a referral from the appropriate provider in advance.

Initial Visit

When you arrive at the Clinic, please register at the front desk, where the completion of all appropriate forms will be verified and necessary personal and insurance information is requested.  The receptionist will assist you and answer any questions you might have.  Your appointment time is approximately 30 minutes.

Once registration is complete, you will be escorted to the first available exam room by the nursing staff.  During your clinic visit you may meet with a member of the clinic team prior to the neurosurgeon.  (Team members may include a nurse practitioner, nurse, CRNFA, PA, residents or medical students.)  The neurosurgeon, who is responsible for your care, will meet with you for examination, consultation and to discuss treatment options for your diagnosis.

A resident is a physician who is in a specialty training program.  A medical student is an individual studying to become a physician.  A PA (Physician Assistant), NP (Nurse practitioner), CRNFA (Certified Registered Nurse First Assistant), RN (Registered Nurse), MA ( medical Assistant) are all members of your health care team and work with your neurosurgeon to provide the best care possible to you.

Your first visit is usually an exam and consultation, which will last about 30-60 minutes.  You may also need to see additional specialists or have additional tests, therefore reserve additional time for your first appointment.

Questions to ask

When you arrive at your appointment, you may want to have a list of questions you would like your physician to answer.

To help us make your visit go as smoothly as possible, please remember to bring:

• Important medical information such as medical records, or test results (X-rays: hard   films, CD of exam, or tests having been done at St. John’s or Memorial Medical Center, or laboratory results ( again if you have been a patient at an SIU Physician clinic, we will be able to access your clinic information, and you do not need to provide.)
• Complete and bring the Patient Health History Intake Form (PDF). 
• Bring your insurance card and co-pay.

If you have questions regarding your care:

• If you have a life threatening emergency, call 9-1-1 immediately.
• During the hours of 8:00am-4:00 Monday-Friday call 217-545-8000
• After hours, please call:

H. Prescriptions and refills

New prescriptions require an office visit and will be written by your providers in the form of a paper prescription. If you are in need of a prescription refill from your neurosurgeon, contact this office Monday- Friday, between 08:00am-3:30 pm.  Generally, prescriptions continue through your primary care physician, unless surgery is performed. Refills are not done after hours or on the weekends.  Please allow 48 hours for prescriptions refills.

I.  We welcome your comments
Thank you for choosing SIU Neurosurgery Department for your health needs.  Our physicians and staff want your experience to be positive and we welcome your suggestions.  If you have comments or questions, please discuss them with your physician or a member of our clinic staff.  Your input is important us.

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