Our physicians see patients by appointment only. This allows us to work as efficiently as possible and reduce your waiting time.
We will make every effort to honor your appointment time. Please try to understand, however, that in our specialties, medical and surgical emergencies arise which may cause occasional unforseen delays.
We appreciate your patience during these times. To schedule an appointment, call 217-545-8000. We will ask you a few questions before scheduling your appointment. After your initial appointment, the receptionist will periodically ask for updates to your personal and insurance information to ensure that our records are kept accurate and up-to-date. If you cannot keep your appointment, we ask that you give us at least 24 hours notice. This courtesy makes it possible to give that time to another patient.
Because we are part of an academic medical center, in addition to the physician or healthcare professional, you may also be seen by a medical student, resident, or fellow.
Students are college graduates in their third or fouth year of medical school training; a resident or fellow is a medical school graduate and a licensed physician in the state of Illinois who is seeking advanced training in one of the surgical subspecialties.
All of these individuals work directly with your physician, who will be making the decisions about your care and treatment.
As a new patient you will be greeted at the reception desk and asked a few questions so that we can establish your record. These questions will include your legal name, address and telephone number, date of birth, Social Security number, employment and insurance information.
In order to complete the registration, you will need to bring:
1) Your insurance card
2) The address of your insurance company
3) Any Worker's Compensation information if it applies to you
4) Managed Care references and/or referrals if applicable
In addition, you may be asked to bring medical records, X-rays or laboratory reports. Please make sure you bring these with you so your physician can fully evaluate your medical history and condition.
We expect payment at the time services are rendered, unless you are covered by an HMO in which we are an enrolled provider, Medicare, IDPA, Worker's Compensation, a special agency, or you have made prior payment arrangements. We accept cash, check, VISA or Mastercard.
A statement will be sent to you each month for any unpaid balance on your account. All accounts with a balance due will receive a monthly statement until the account is paid in full. Charges still outstanding after 90 days will have a finance charge of 1% per month added to the outstanding balance.
As a special service to our patients, we will file insurance claims for you free of charge. While it is not necessary to bring your own insurance form, we must have the mailing address of your insurance carrier. Please bring the address with you to your appointment.
We will also complete disability forms on your behalf. There is no charge for the first form; however, there is a $10 fee for each additional form.