Patient Expectations
Description:
Patient Expectation
Appointments
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New Patients: Arrive at least 15 minutes prior to your appointment time so that our reception staff can make sure your registration is complete. Also, please bring all your current medications with you to the first visit so these can be documented in your electronic health record. New patients to the Center who do not keep their first scheduled appointment and do not notify us, are not considered patients at our facility. The rationale for this policy is that when a patient does not show up for their scheduled appointment and does not call, it takes valuable time away from other established patients who may need to be seen.
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Established Patients: Arrive at least 10 minutes prior to your appointment time so that our reception staff can verify all your demographic and insurance information.
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No-Show Policy: It is necessary that our patients keep their appointments and be on time for their scheduled visits. Established patients who do not keep their appointment for three times within a one-year time period, and do not call us to cancel or reschedule, may be terminated from the SIU Center for Family Medicine.
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Family Members: It is our policy to schedule no more than two family members together at one time. If we schedule more than two family members together, and that family does not keep their appointment, we have a very large opening in our schedule and it is unfair to our other patients who need to be seen as well as being very inefficient for our physicians.